Product · London Office & UK remote, Munich Office & DE remote · Fully Remote
two weeks
parcelLab is the leading post-purchase experience solution, rapidly expanding to bring customers and brands closer together worldwide. We are looking for a Technical Business Analyst (Junior-Intermediate) Product Team.
Our Product/Carrier team is at the heart of parcelLab’s growth—with our technology being a key competitive advantage, and you’ll play a pivotal role in shaping the experience of world-leading brands.
parcelLab’s Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience, from delivery Promise expectations, to proactive communicate during shipping, and managing Returns & Exchanges. Our technology enables retailers & brands to build loyalty and optimise the post-purchase journey, increasing Customer Lifetime Value.
As a digital first company, we offer greater flexibility in working location. You may work from one of our offices in London or Munich remotely within the UK or Germany.
This is a 1-year maternity coverage with a potential extension. We are aiming for a start date of 1st of June 2025.
What you can expect:
Independent Growth:
- daily sample Tasks:
- New Carrier Integration/Activation
- Alert Management
- Status Mapping
Collaborative Innovation:
Growth & Learning Opportunities:
What you need to succeed:
Outcome-Driven Approach:
Customer-Centric Curiosity:
Project Management Skills:
Technical & Analytical Strength:
Clear Communication:
Nice to have:
Carrier & Logistics Experience:
Proactive Mindset:
About parcelLab
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It’s all in a day’s work for us:
Monitor over six million shipments per day
Now actively managing operations experiences in 153 countries across the globe
Send around thirteen million pro-active, personalized, event-driven emails
Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
Creating over 40 million reasons for people to fall in love with brands each day
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Perks & Benefits:
?? Plenty of room for your own ideas...space to try, fail and learn!
?? Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
?? Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
?? Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
TELUS.health
?? Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
?? Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.
DepartmentProductRoleTechnical Business AnalystLocationsLondon Office & UK remote, Munich Office & DE remoteRemote statusFully Remote Contact Kowsar Nouzari People Operations Generalist, Talent Acquisition Partner – People
About parcelLab
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
Product · London Office & UK remote, Munich Office & DE remote · Fully Remote
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