Virtual Chat Volunteer

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About Us

Suicide Awareness Prevention UK (SAPUK) is a dedicated, non-profit Community Interest Company (CIC), established in 2016, focused on providing support to individuals dealing with suicidal thoughts and tendencies. Our goal is to guide people from distress toward hope, helping them regain the strength to live their lives to the fullest.

Our Work Environment Includes:

  • On-the-job training
  • Growth opportunities
  • A relaxed atmosphere
  • Flexible working hours

Job Description

SAPUK is looking for volunteers to assist with our support services, which run daily from 6am to 11pm. Volunteers will engage through our instant messaging support line, which operates via Meta and offers anonymous communication via our website. The service is managed through a free app, available for download on all smart devices.

Over the years, our dedicated team has supported countless individuals, helping them overcome feelings of distress and guiding them away from the darkness. As a volunteer, you’ll be part of a compassionate team, committed to providing life-changing support.

SAPUK offers regular training to help volunteers enhance their skills and gain invaluable experience. Volunteers will become part of a supportive, collaborative team that prioritizes mental health and the well-being of both those we serve and our volunteers.

Shift Requirements:

  • A minimum of 6 hours per week (one shift, or split into two 3-hour shifts).
  • Flexible shift options to fit your schedule, with shifts ranging from 6am to 11pm.
  • We’re looking for individuals who can commit to at least one shift per week, though we’ll work to accommodate your availability.

Shift Patterns Available:

  • 6am - 12pm
  • 6am - 9am
  • 9am - 12pm
  • 12pm - 6pm
  • 12pm - 3pm
  • 3pm - 6pm
  • 6pm - 11pm
  • 6pm - 9pm
  • 9pm - 11pm

Application Process:

  • You must be based in the UK (no overseas applications accepted).
  • Strong attention to detail and excellent communication skills are required.
  • Strong proficiency in English is essential.
  • Successful candidates will be contacted to complete an application and confidentiality form and provide two references (one work-related, one educational or work-related).
  • Following the submission of the forms and references, we’ll arrange a call to discuss the role, then provide you with a training video.
  • Volunteers will be added to our WhatsApp groups, and you’ll begin shadowing more experienced team members before taking on your own chats.
  • Shadowing typically requires 9-18 hours, depending on your confidence level.

Please note: This role may be distressing at times. Our team is incredibly supportive, and volunteers are encouraged to reach out to team members whenever necessary.

Person Specifications

If you’re passionate about mental health and want to help those in need, SAPUK is the place for you. As a volunteer, you’ll make a significant difference while joining a caring and selfless team.

Requirements:

  • Must be 18 or older.
  • Minimum commitment of 6 hours per week, with flexible scheduling options.
  • Must have WhatsApp and Facebook (or be willing to get them).
  • A working email address and phone number linked to WhatsApp are required.
  • Willingness to download an additional app and join multiple WhatsApp groups to communicate with the SAPUK team and support individuals.

Benefits:

  • Remote work (work from home)
  • Gain valuable experience
  • Be part of a supportive team
  • Work flexible hours, including days, nights, and weekends

Job Type:

  • Volunteer

Compensation:

  • This is a voluntary role (no salary), though experience and training are invaluable.

Schedule:

  • Day shifts
  • Night shifts
  • Weekend availability

Location:

  • Remote (UK-based applicants only)

Benefits:

  • Work from home
  • Schedule:
  • Day shift
  • Night shift
  • Weekend availability

Responsibilities

  • Provide compassionate communication and support to individuals, particularly those with dementia, ensuring their comfort and understanding.
  • Assist in the development and implementation of messaging strategies tailored to the needs of clients.
  • Utilize IT skills to manage communication tools and platforms effectively.
  • Engage with team members to share insights and improve service delivery.
  • Maintain clear and respectful communication in English to foster positive relationships.

Job Types: Part-time, Zero hours contract, Volunteer

Pay: From £0.01 per hour

Expected hours: 6 per week

Additional pay:

  • Bonus scheme

Benefits:

  • Casual dress
  • Company events
  • Employee discount
  • Free or subsidised travel

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • No weekends
  • Weekend availability
  • Weekends only

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

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