Walmart Remote Customer Service Jobs (Work from home) in Singapore

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<div class="user-html"> <p style="text-align: start;">Walmart, a renowned multinational retail corporation, is committed to enhancing the shopping experience of millions worldwide. With a rich history of innovation and customer-centric values, Walmart continues to redefine the retail landscape.</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Job Title:</strong> Remote Customer Service Representative (Work from Home) - Singapore</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Job Summary:</strong> Join our dynamic team as a Remote Customer Service Representative and be the frontline ambassador of Walmart commitment to exceptional customer service. This remote position offers flexibility and the opportunity to provide top-notch support to our valued customers from the comfort of your own home.</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Key Responsibilities:</strong></p> <ul> <li>Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.</li> <li>Assist customers in resolving product-related issues, order inquiries, and account management.</li> <li>Provide accurate and timely information regarding product availability, delivery status, and store policies.</li> <li>Collaborate with cross-functional teams to escalate and resolve complex customer concerns.</li> <li>Maintain comprehensive knowledge of Walmart products, services, and promotions to effectively address customer needs.</li> </ul> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Required Skills and Qualifications:</strong></p> <ul> <li>Excellent communication skills in English, both verbal and written.</li> <li>Strong interpersonal skills with a customer-centric approach.</li> <li>Ability to multitask and prioritize in a fast-paced environment.</li> <li>Proficiency in computer navigation and basic troubleshooting.</li> <li>Previous customer service experience preferred, but not required.</li> </ul> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Experience:</strong>Previous experience in customer service roles is advantageous but not mandatory. We welcome candidates with a passion for delivering exceptional customer experiences and a willingness to learn.</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Working Hours:</strong>Flexible shifts available, including evenings and weekends, to accommodate various schedules.</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Knowledge, Skills, and Abilities:</strong></p> <ul> <li>Thorough understanding of customer service principles and practices.</li> <li>Ability to adapt to evolving customer needs and business processes.</li> <li>Proficiency in utilizing customer service software and tools.</li> <li>Strong problem-solving skills and attention to detail.</li> </ul> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Benefits:</strong></p> <ul> <li>Competitive compensation package.</li> <li>Flexible work schedule with remote work opportunities.</li> <li>Comprehensive training and ongoing development programs.</li> <li>Health and wellness benefits.</li> <li>Employee discounts and perks.</li> <li>Opportunities for career advancement within the Walmart organization.</li> </ul> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">Why Join Walmart:</strong> Joining Walmart means becoming part of a global community dedicated to making a difference in the lives of customers and associates alike. With a culture centered around teamwork, innovation, and inclusivity, Walmart offers endless opportunities for personal and professional growth.</p> <p style="text-align: start;"><strong style="color: var(--tw-prose-bold);">How to Apply:</strong> Interested candidates are invited to apply online through the Walmart Careers portal. Visit Walmart Careers to explore this exciting opportunity and join us in shaping the future of retail customer service!</p> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...