Inbound Call Center Representative - Full-time

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pstrongWho We Are:/strong/p pSmithRx is a rapidly growing, venture-backed Health-Tech company.nbsp; Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.nbsp; With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country./p pWe pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:/p ul listrongIntegrity:/strong Do the right thing. Especially when it’s hard./li listrongCourage:/strong Embrace the challenge./li listrongTogether: /strongBuild bridges and lift up your colleagues.brbr/li /ul pstrongJob Summary:/strong/p pAt SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members./p pIdeal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key./p pWe are currently hiring for the following shifts within our call center operations:/p p class="p1"7:30am CT to 4pm CT. M, T, TH, F, S (Sunday and Wednesday off)/p p class="p1"8am CT to 4:30pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p p class="p1"8:30am CT to 6pm CT. M, T, W, F, S (Sunday and Thursday Off)/p p class="p1"10:30am CT to 7pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p p class="p1"11:30am CT to 8pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p pemWhile we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer./em/p pThis position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts./p pstrongIf you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!brbr/strong/p pstrongWhat will you do:/strong/p ul liAnswer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience./li liFollow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed./li liEducate members about their pharmacy benefits./li liDeliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry./li liDemonstrate a patient-centric mindset and a high sense of urgency to solve member requests./li liWork with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability amp; Accountability Act (HIPAA).brbr/li /ul pstrongWhat will you bring to SmithRx:/strong/p ul listrong2+ years of experience working in a call center environment required/strong/li listrongMust be located local to our Lehi, Utah office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance./strong/li liProficiency in Windows, MS Office, G-Suite required/li liHS Diploma, GED, or equivalent/li liActive listening, and conversational speaking skills, with a high degree of empathy/li liAbility to multitask/li liExcellent verbal and written communication skills/li liPassion for helping people/li liPrior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred/li liPrior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred/li liPrior experience resolving complex issues within a call center environment is preferredbrbr/li /ul pstrongWhat SmithRx Offers You:/strongnbsp;/p ul liCompetitive pay: $21.00 per hour/li liHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and ADamp;D Insurance/li li3 Weeks Paid Time Off/li li12 Paid Holidays/li liPaid Parental Leave Benefits/li liFlexible Spending Benefitsnbsp;/li li401(k) Retirement Savings Programnbsp;/li liShort-term and long-term disability/li liWellness Benefits/li liCommuter Benefitsnbsp;/li liEmployee Assistance Program (EAP)/li liWell-stocked kitchen in office locations/li liProfessional development and training opportunities/li /ul
pstrongWho We Are:/strong/p pSmithRx is a rapidly growing, venture-backed Health-Tech company.nbsp; Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.nbsp; With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country./p pWe pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:/p ul listrongIntegrity:/strong Do the right thing. Especially when it’s hard./li listrongCourage:/strong Embrace the challenge./li listrongTogether: /strongBuild bridges and lift up your colleagues.brbr/li /ul pstrongJob Summary:/strong/p pAt SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members./p pIdeal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key./p pWe are currently hiring for the following shifts within our call center operations:/p p class="p1"7:30am CT to 4pm CT. M, T, TH, F, S (Sunday and Wednesday off)/p p class="p1"8am CT to 4:30pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p p class="p1"8:30am CT to 6pm CT. M, T, W, F, S (Sunday and Thursday Off)/p p class="p1"10:30am CT to 7pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p p class="p1"11:30am CT to 8pm CT. M, T, W, TH, F (Saturday and Sunday Off)/p pemWhile we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer./em/p pThis position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts./p pstrongIf you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!brbr/strong/p pstrongWhat will you do:/strong/p ul liAnswer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience./li liFollow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed./li liEducate members about their pharmacy benefits./li liDeliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry./li liDemonstrate a patient-centric mindset and a high sense of urgency to solve member requests./li liWork with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability amp; Accountability Act (HIPAA).brbr/li /ul pstrongWhat will you bring to SmithRx:/strong/p ul listrong2+ years of experience working in a call center environment required/strong/li listrongMust be located local to our Lehi, Utah office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance./strong/li liProficiency in Windows, MS Office, G-Suite required/li liHS Diploma, GED, or equivalent/li liActive listening, and conversational speaking skills, with a high degree of empathy/li liAbility to multitask/li liExcellent verbal and written communication skills/li liPassion for helping people/li liPrior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred/li liPrior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred/li liPrior experience resolving complex issues within a call center environment is preferredbrbr/li /ul pstrongWhat SmithRx Offers You:/strongnbsp;/p ul liCompetitive pay: $21.00 per hour/li liHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and ADamp;D Insurance/li li3 Weeks Paid Time Off/li li12 Paid Holidays/li liPaid Parental Leave Benefits/li liFlexible Spending Benefitsnbsp;/li li401(k) Retirement Savings Programnbsp;/li liShort-term and long-term disability/li liWellness Benefits/li liCommuter Benefitsnbsp;/li liEmployee Assistance Program (EAP)/li liWell-stocked kitchen in office locations/li liProfessional development and training opportunities/li /ul
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