Customer Service Agent - Full-time / Part-time

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div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Portland In Office Location - Portland, OR/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full-Time/Part-Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$17.00 - $19.00 Hourly/div /div h4Description/h4pstrongCustomer Service Representative - Call Center Agent /strong/p pWe are in the ldquo;People Businessrdquo;. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.nbsp;This position is Hybrid remote and onsite at 1675 SW Marlow Ave, Suite 202, Portland, OR 97225./p pSound like you? We want to speak with you!/p pstrongWhat are the benefits?/strong/p ul liHealth, Dental, Vision/li li401k Savings/li liEmployee Advancement, Career Path Developmentnbsp;/li liPromote from within/li liWeekly drawing (gift cards, electronics etc)/li liPaid Time Off for ALL employees, starts earning from day 1!nbsp;/li liCasual environment/li liDailyPay Partner - get paid daily!/li /ul pstrongWhat Will I Be Doing?/strong/p ul liAnswering phones, emails, and live chat from customers/li liProfessionally responding to customer inquiries/li liIdentifying, escalating priority issues, and reporting to high-level management./li liFollowing up on complicated customer interactions where required./li liRecording details of customer interactions (proficiently and accurately)/li liDevelop rapport with customers, with an upbeat and positive attitude/li liOffer solutions- not excuses/li /ul pstrongWhat qualities do I have?/strong/p ul liExcellent customer service attitude./li liAbility to engage and tailor interactions with each customer, making their experience exceptional/li liFriendly, confident, and a self-starter/li liStrong verbal and written communicator/li liPositive and quick troubleshooter/li /ul pstrongWhat qualifications do I need?/strong/p ul li1 year of customer service-related experience (preferred)/li li1 year of call center (preferred)/li liBasic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)/li liExcellent grammar, punctuation, and spelling (required)/li liAble to commute tonbsp;1675 SW Marlow Ave, Suite 202, Portland, OR 97225nbsp;(required)/li /ul pstrongWe are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer#39;s first point of contact and representing our brand values through phone calls, emails, and live chat interactions./strong/p pspan style="font-size:8px"span style="color:#ffffff"#CXofficejobs/span/span/p pspan style="font-size:8px"Notice of Equal Opportunity and Accommodation for Applicants with Disabilitiesbr / Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at hrfeedback@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law./span/p h4Qualifications/h4br
div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Portland In Office Location - Portland, OR/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full-Time/Part-Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$17.00 - $19.00 Hourly/div /div h4Description/h4pstrongCustomer Service Representative - Call Center Agent /strong/p pWe are in the ldquo;People Businessrdquo;. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.nbsp;This position is Hybrid remote and onsite at 1675 SW Marlow Ave, Suite 202, Portland, OR 97225./p pSound like you? We want to speak with you!/p pstrongWhat are the benefits?/strong/p ul liHealth, Dental, Vision/li li401k Savings/li liEmployee Advancement, Career Path Developmentnbsp;/li liPromote from within/li liWeekly drawing (gift cards, electronics etc)/li liPaid Time Off for ALL employees, starts earning from day 1!nbsp;/li liCasual environment/li liDailyPay Partner - get paid daily!/li /ul pstrongWhat Will I Be Doing?/strong/p ul liAnswering phones, emails, and live chat from customers/li liProfessionally responding to customer inquiries/li liIdentifying, escalating priority issues, and reporting to high-level management./li liFollowing up on complicated customer interactions where required./li liRecording details of customer interactions (proficiently and accurately)/li liDevelop rapport with customers, with an upbeat and positive attitude/li liOffer solutions- not excuses/li /ul pstrongWhat qualities do I have?/strong/p ul liExcellent customer service attitude./li liAbility to engage and tailor interactions with each customer, making their experience exceptional/li liFriendly, confident, and a self-starter/li liStrong verbal and written communicator/li liPositive and quick troubleshooter/li /ul pstrongWhat qualifications do I need?/strong/p ul li1 year of customer service-related experience (preferred)/li li1 year of call center (preferred)/li liBasic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)/li liExcellent grammar, punctuation, and spelling (required)/li liAble to commute tonbsp;1675 SW Marlow Ave, Suite 202, Portland, OR 97225nbsp;(required)/li /ul pstrongWe are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer#39;s first point of contact and representing our brand values through phone calls, emails, and live chat interactions./strong/p pspan style="font-size:8px"span style="color:#ffffff"#CXofficejobs/span/span/p pspan style="font-size:8px"Notice of Equal Opportunity and Accommodation for Applicants with Disabilitiesbr / Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at hrfeedback@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law./span/p h4Qualifications/h4br
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...