<strong><strong>Launch Your Aviation Career: Passenger Service Agent, London Heathrow</strong> <br><br></strong>Ready to become the cornerstone of exceptional passenger experiences at one of the world's most dynamic airports? As a Passenger Service Agent, you'll be at the heart of every journey, transforming routine interactions into memorable moments for travellers from every corner of the globe.<br><br>We're seeking a customer service champion who thrives in aviation's fast-paced environment, brings collected composure to challenging situations, and genuinely enjoys connecting with people from diverse backgrounds and cultures.<br><br><strong>Your Key Responsibilities<br><br></strong><ul><li>Deliver world-class service at passenger check-in with genuine warmth and professionalism</li><li>Navigate complex travel documentation requirements with meticulous attention to details</li><li>Execute seamless baggage processing</li><li>Turn potential travel disruptions into positive passenger experiences</li><li>Coordinate safe, efficient boarding procedures that keep flights departing on schedule</li><li>Collaborate with gate operations and ground crew to ensure smooth passenger flow<br><br></li></ul><strong><strong>Essential Requirements:<br><br></strong></strong><ul><li>Proven customer service excellence - background in customer-facing roles, preferably in hospitality, retail, or transportation</li><li>Exceptional communication skills - ability to explain complex procedures clearly and manage challenging situations with diplomacy</li><li>Flexibility champion - enthusiastic about working varied shift patterns including early mornings, late evenings, weekends, and holidays to support 24/7 airport operations</li><li>Computer proficiency - comfortable learning new systems and managing multiple digital platforms simultaneously</li><li>Safety and security focused - commitment to maintaining the highest safety standards and understanding of critical aviation security protocols</li><li>Fluent English - both written and spoken to professional standard<br><br></li></ul><strong><strong>Highly Desirable Skills & Experience:<br><br></strong></strong><ul><li>Aviation industry background - previous airport, airline, or travel industry experience</li><li>Check-in system expertise - knowledge of airline departure control systems and reservation platforms</li><li>Additional languages - particularly European languages, Hindi, Arabic, or Mandarin</li><li>Conflict resolution training - formal customer service or hospitality qualifications</li><li>Physical capability - ability to stand for extended periods</li><li>Cultural awareness - experience working in multicultural environments<br><br></li></ul><strong><strong>Why Choose dnata for Your Career Journey:<br><br></strong></strong><ul><li>Safety-first culture - work with a company where safety is our number one core value, ensuring the highest standards in everything we do</li><li>Professional development - comprehensive training programs and career advancement opportunities within the global dnata network</li><li>Diverse, inclusive workplace - join a team representing dozens of nationalities and backgrounds</li><li>Competitive benefits package - including pension scheme, and health benefits</li><li>Dynamic work environment - no two days are alike in the world of aviation</li><li>Make a real impact - be instrumental in creating positive travel memories for passengers</li><li>Industry recognition - work for a globally respected aviation services leader<br><br></li></ul><strong>We will offer both full-time and part-time positions</strong> to suit different lifestyle needs and career aspirations<br><br><strong>Ready to take off?</strong> If you're passionate about customer service, thrive in flexible working environments, and want to build a career in the exciting world of aviation, we want to hear from you