<p>We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.</p><p></p><p><strong>About Intellect</strong></p><p>Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered</p><p></p><p><strong>Role & Responsibilities</strong></p><ul> <li>Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.</li> <li>Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques</li> <li>Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.</li> <li>Maintaining accurate and detailed call reports on key issues and referrals actioned</li> <li>Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)</li> <li>Supporting in the development of appropriate crisis management plans to support callers in crisis</li> <li>Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed</li> <li>Ensuring smooth and diligent handover process to next shift personnel</li> <li>Dedicating entire shift to intellect tasks and responsibilities only</li> <li>Conducting risk assessments, including lethality assessment for suicide cases</li> </ul><p><strong>Requirements</strong></p><ul> <li>1 - 3 years of experience in helplines, either in a paid or voluntary capacity</li> <li>Can effectively communicate in their native language</li> <li>Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and</li> <li>Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases</li> <li>Candidates with experience working with the Māori and Indigenous Communities is a plus</li> </ul>