Tower Hill Insurance Group has an exciting opportunity for a talented Claims Adjuster who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Claims Adjuster reviews and analyzes moderate to complex, routine first party homeowner’s claims to determine extent of insurance carrier’s liability and the extent of damaged property to recommend settlement amounts in order. This position also concludes claims with policyholders in accordance with policy provisions and applicable insurance statutes and laws. Investigations are more involved, often relying on consultant, expert opinion and/or use of specialized tradesman to assist with coverage and damage determinations. Claims handled by this role could involve multiple parties (attorneys, public adjusters, contractors) and generally have longer life cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review the insurance policy, endorsements, and related information to make a coverage determination for moderate to complex claims.
• Conduct the appropriate claim investigation and direct the investigation of any assigned resources.
• Communicate expectations to customers and have oversight of all vendors involved in the claim investigation.
• Obtain any physical evidence, develop third party information and theory of liability, conduct recorded interviews, and secure official records.
• Review policy, adjusters’ reports, damage estimates, expert reports and any other documentation needed to make the appropriate coverage and loss decisions to conclude assigned claims.
• Recognize and submit subrogation, underwriting and SIU referrals as necessary.
• Maintain file documentation, file notes and investigation documentation on each assigned claim in accordance with company guidelines.
• Write, create, and edit estimates based on customer’s information or independent adjuster’s information utilizing computerized estimating system.
• Write, create, and edit letter to confirm status or decision.
• Make recommendations and decisions based on claim documentation and investigation.
• Provide prompt service to policyholders utilizing phone, fax, mail and electronic mail.
• Communicate with all customers in a professional manner and comply with customer service objectives.
• Successfully complete training and maintain FL License by meeting Continuing Education requirements.
• Operate in accordance with Florida Statutes.
• Mentor employees and assist with training as needed.
• May participate in CAT duty as needed.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3) years of relevant experience.

EXPERIENCE

Minimum of three (3) years of relevant adjusting experience required.

CERTIFICATIONS

N/A

LICENSES

Ability to obtain and maintain adjuster’s license in Florida required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.