<p><strong>At Builders Mutual, we believe in the power of a team to get the job done right. </strong></p><p>Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.</p><p><br></p><p><strong>The OPPORTUNITY</strong></p><p>Leverage your industry experience and join our team in this Commercial Claims Adjuster role! We are seeking an experienced commercial claims adjuster to provide front-line customer-focused handling for our covered territories. This adjuster will be responsible for all aspects of coverage, investigation, negotiation, and resolution within established best practices while utilizing independent judgment in decision-making and managing the claim promptly and thoroughly from inception through closure. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days.</p><p><br></p><p><strong>Your WORK as a Commercial Claims Adjuster will make a difference by:</strong></p><ul><li>Handling all aspects of investigation and settlement of assigned claims to include interviewing all involved parties; reviewing property damage estimates; evaluating and making recommendations regarding coverage of claims; determining liability and the total value of claims; negotiating settlements and making recommendations regarding litigation; with a focus on prompt resolution and exceptional customer service. Calculating and paying appropriate benefits promptly. Proactively managing claim costs, expenses, and the activity of assigned outside vendors.</li><li>Analyzing the case facts to establish timely and accurate case reserves and identifies possible fraud or abuse throughout a claim.</li><li>Monitoring and adhering to claim file diaries, consistently creating a written plan of action to facilitate ongoing claim management, quick resolution, and best possible outcome.</li><li>Interacting regularly with agents/brokers, insureds, Risk Management, and Underwriting Department</li><li>Ensuring timely and independent compliance with all management directives and performance management standards</li><li>Maintaining professional and technical knowledge by attending Builders Mutual sponsored training classes</li></ul><p><br></p><p><strong> Skills to get the JOB done RIGHT:</strong></p><ul><li><u>3+</u> years of commercial claims handling experience, which may include bodily injury, general liability, or commercial auto liability claims.</li><li>Experience handling minor to complex bodily injury claims in the residential/commercial construction industry is preferred.</li><li>NC Adjuster License or reciprocal state license <strong><u>required;</u></strong> additional claims handling experience in our footprint a plus.</li><li>BA/BS Degree preferred or an equivalent combination of education and claims experience.</li><li>Strong verbal and written communication, organizational, interpersonal, and problem-solving skills including the understanding of coverage and the ability to analyze and interpret contracts and coverage forms.</li><li>Proficient in the use and knowledge of MS Office software; knowledge of policy processing and imaging systems</li><li>Pursuit of, or ability to pursue, AIC, ARM, or CPCU certification, working knowledge of a claims management system is a plus.</li></ul><p><br></p><p><strong>WHY YOU’LL LOVE TO WORK HERE </strong></p><p>Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:</p><p><br></p><ul><li>Market-driven compensation and bonus plan</li><li>37.5-hour work week; end your Friday at 2:30PM</li><li>Builders University for employees, dedicated to supporting development and enhancing expertise</li><li>Earn swag and extra time off through peer recognition Builders Bucks program</li></ul><p><br></p><p><strong>LIFE AT BUILDERS MUTUAL </strong></p><ul><li>Collaboration | You are part of a team working together to reach a common goal.</li><li>Empowerment | You will feel trusted, valued and be given the resources to be successful.</li><li>Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.</li><li>Impact | You will positively influence our business, customers, and industry.</li><li>Sense of pride | You will tell others how much you enjoy working at Builders Mutual.</li></ul>