Case Administrator

Other Jobs To Apply

No other job posts for this day.

Job summary

An opportunity has arisen to recruit a full time, fixed term Appeals Case Administrator, who will support Primary Care Appeals to deliver fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and the commissioners of primary care services, such as: NHS England and integrated care boards (ICBs).

Main duties of the job

  • You will be responsible for the setting up of electronic case files and allocating cases to Case Managers.
  • You will be completing any subsequent casework as requested including arranging Oral Hearings of appeals.
  • You will be logging and processing PLR notifications and searches.
  • You will provide general administrative support for colleagues within the Appeals team and for the wider organisation as necessary.

About us

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 26 October 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

000259

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Job description

Job responsibilities

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.
Job description

Job responsibilities

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.

Person Specification

Qualifications

Essential

  • 5 GCSEs including English, or equivalent knowledge and skills
Person Specification

Qualifications

Essential

  • 5 GCSEs including English, or equivalent knowledge and skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...