Call Center Representative - Full-time

September 24, 2025

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Cellular Sales: diviframe src="//www.youtube.com/embed/Qc6w2bxllBQ" width="560" height="314" allowfullscreen="allowfullscreen"/iframe/divdiv /divdiv /divdivdiv style="line-height: 20.8px; border-style: solid none; border-top-color: windowtext; border-top-width: 1pt; border-bottom-color: windowtext; border-bottom-width: 1pt; padding: 1pt 0in;"p style="margin-bottom: 0.0001pt; text-align: center; border: none; padding: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;"strongCall Center Representative/strong/span/pp style="margin-bottom: 0.0001pt; text-align: center; border: none; padding: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" Customer Service | Business Development/span/p/divp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongCellular Sales is Growing!/strong/span/pp style="margin: 0px;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+./span/pp style="line-height: 20.8px; margin-bottom: 0.0001pt;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongSalary Grade/Level/Family/Range/strong/span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"$15-17 per hour depending on experience and skill level./span/pp style="margin: 0px;" /pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"JOB DESCRIPTION/span/strong/span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Summary/Objective/span/strongspan style="color: #333333;"br /Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. /span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Essential Functions/span/strong/span/polli style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Follow up on distributed leads/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Generate store traffic and contribute to the markets success/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Handle customer inquiries both by phone and text/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Support sales force by generating sales leads/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Follow communication scripts when handing different topics/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Research required information using available resources/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Provide customers with product and service information/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Candidates should be able to take feedback and criticism to improve productivity and character/span/li/olp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Competencies /span/strong/span/polli style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology./span/li/olp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Supervisory Responsibility/span/strongspan style="color: #333333;"br /This position has no supervisory responsibilities./span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Work Environment/span/strongspan style="color: #333333;"br /This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Physical Demands/span/strong/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"Must be able to sit for long periods of time/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary./span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Position Type/Expected Hours of Work/span/strongspan style="color: #333333;"br /This is a full-time position./span/span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Travel/span/strongspan style="color: #333333;"br /No travel is expected for this position./span/span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Required Education and Experience/span/strong/span/pol style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"High School diploma or GED/span/li/olp style="margin: 0in 0in .0001pt .5in;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Preferred Education and Experience/span/strong/span/pol style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Previous office experience/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Proficient in Microsoft Office/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Knowledge of customer service principles and practices/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Experience in a call center or customer service environment/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Data entry and typing skills (including 10 key)/span/li/olp style="margin: 0in 0in .0001pt .5in;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: black;"Essentials/span/strong/span/pul style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Positive attitude/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"High school diploma or equivalent; college degree preferred/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Minimum two years of related work experience/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Effective communication skills/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Interest and understanding of technology products and services/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Business ownership mentality/span/li/ulp style="margin: 0px;" /p/div

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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