Call Center Disputes Agent

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<ul><li>Remote: Yes</li><li>Area of Interest: Patient Services</li><li>Salary Range: $18.34-$27.52</li><li>FTE/Hours per pay period: 1.0</li><li>Department: CBO- Single Billing Office</li><li>Shift: 8am-4:30pm</li><li>Job ID: 164694<br><br></li></ul><strong>Overview<br><br></strong>We're seeking a <strong>Customer Service Disputes Agent</strong> to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.<br><br><strong>Location:</strong> Remote, applicants preferrably reside in the UPH geographical areas of Iowa, Illinois, or Wisconsin<br><br><strong>Hours:</strong> Monday-Friday, 8:00am-4:30pm<br><br><strong>Why UnityPoint Health?<br><br></strong>At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br><br>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    <br><br><ul><li>Expect paid time off, parental leave, 401K matching and an employee recognition program. </li><li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. </li><li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. <br><br></li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  <br><br>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.<br><br>Find a fulfilling career and make a difference with UnityPoint Health.<br><br><strong>Responsibilities<br><br></strong>The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.<br><br><strong>Qualifications<br><br></strong>Required:<br><br><ul><li>High School Diploma or Equivalent</li><li>A minimum of 2 years' experience in a customer service call center environment.</li><li>A minimum of 2 years' medical billing experience.<br><br></li></ul>Preferred:<br><br><ul><li>Data entry skill level- minimum of 40-50 words per minute.</li><li>Bi-lingual</li><li>Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.<br><br></li></ul><strong>Knowledge/Skills/Abilities:<br><br></strong><ul><li>Ability to use de-escalation practices for escalated disputes.</li><li>Ability to understand and apply guidelines, policies and procedures.</li><li>Must possess the ability to read, write and communicate in English.</li><li>Ability to communicate effectively both verbally and in writing.</li><li>Interpersonal skills </li><li>Basic computer skills </li><li>Motivation Teamwork Customer/Patient focused Professionalism </li><li>Strong organizational skills</li><li>Requires knowledge of state and federal healthcare laws and regulations.</li><li>Strong attention to detail and accuracy.</li><li>Ability to learn and master multiple computer and phone systems quickly.</li><li>Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates</li></ul>

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