Call Center Agent

Other Jobs To Apply

No other job posts for this day.

Job description

Do you like customer service but don’t necessarily like having to talk to customers all day? Do you prefer to come to work, sit down, and do your job without being interrupted or have lengthy meetings with co-workers? Do you consider yourself a self-starter and a quick learner? If you answered yes, Patient Prism may be the company for you!
Patient Prism Opportunity Agents improve the quality of customer service that dental practices provide first-time callers. You will provide our clients valuable coaching tips and feedback to help convert more callers into booked appointments. That helps more people receive the dental care they need and helps our clients increase new patient appointments and revenue.
What a normal day looks like:
Come to work, sit down at your desk and put headphones on, listen to pre-recorded calls, enter data found in the call and provide feedback through our software to receptionists that do not schedule new patients. No drama. Low stress. Just you and your computer.
Perks of the job include Health/Dental/Life Insurance benefits after 60 days of employment, catered Employee Appreciation lunches, Breakfasts on Mondays to get the week started right, as well as coffee and snacks available at all times in the office, and ample opportunity for feedback and growth.
We are looking for full-time (40 hours a week) employees to join our team. Full-timers MUST be available to work Monday - Friday after training. All employees will have paid training.
Responsibilities:
  • Review a high volume of pre-recorded dental calls for quality control and conversion effectiveness (dental experience is NOT required)
  • Identify missed opportunities for dental appointment conversion and provide feedback using critical thinking to clients to improve future call handling
  • Must have excellent computer skills and be adaptable to change/constant updates
  • Meet daily performance goals
Note: This job does not include any direct interaction with callers/clients. All calls are pre-recorded and feedback is provided to clients via software
Qualifications:
  • The ideal candidate must be able to type 55+ WPM. YOU WILL NOT BE CONSIDERED FOR THIS POSITION WITHOUT COMPLETING THE TYPING ASSESSMENT.
  • Excellent English, spelling, and grammar are a must as you will be typing feedback to clients
  • Strong time management and organizational skills
  • High school diploma required. A College degree is a plus
  • Bilingual in Spanish or French is a plus but not required
  • Customer service experience preferred
  • Reliable
  • Works well independently
Requirements:
  • Must be available to work Monday - Friday. We offer morning, mid, or night shifts with the office hours being 8:30am-8:00pm. Clock in times range from 8:30am-11:30am.
  • Must be able to sit and remain at a computer workstation in a cubicle wearing headphones for the entirety of shift (8 hours with breaks)
  • Must have reliable transportation and preferably live in Carrollwood/Lutz/South Tampa area
  • Attendance and being on time are critical for this position and tardiness/excessive call-outs will not be tolerated.
Join our team today!
Benefit Conditions:
  • Full Time Employees Eligible for Health/Dental/Life Insurance Benefits on the 1st of the month following 60 calendar days from date of hire.
  • Only full-time employees eligible
COVID-19 Precaution(s):
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
  • No
This Job Is Ideal for Someone Who Is:
  • Dependable - more reliable than spontaneous
Adaptable/flexible
  • - enjoys doing work that requires frequent shifts in direction
  • Autonomous/Independent - enjoys working with little direction
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
COVID-19 considerations:
We are implementing social distancing, extra cleaning procedures, and enforcing wearing masks while walking through the office and using common areas.
Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...