Bilingual Spanish Customer Service Representative

Other Jobs To Apply

No other job posts for this day.

Join Our Team as a Bilingual Spanish Customer Service Representative!

Our Bilingual Spanish Representative team offers a competitive starting salary between $37,000 - $40,000 per year ($18.00 - $19.25 an hour, including a $.50 an hour onsite differential plus a $1 language differential) and bonus opportunities.

We invite walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Visit us at 7810 E Escalante Blvd. to apply and interview on the spot!

Your Role as a Bilingual Spanish Customer Service Representative:

Insurance is a vital industry that offers peace of mind as people look to protect their assets. As a Bilingual Spanish Representative, you will be a crucial part of this process, representing one of the nation's leading insurance providers. Your primary responsibility will be to handle inbound calls from warm leads and current policyholders to assist them with their insurance needs, all while delivering an exceptional customer experience.

Duties and Responsibilities:

  • Handle inbound calls and consult with prospective clients to identify their insurance needs.
  • Educate customers about our insurance products and services while recognizing opportunities to recommend additional coverage.
  • Communicate all necessary coverage details clearly and precisely using provided resources.
  • Resolve inquiries and formulate solutions for customers by researching and analyzing their insurance-related issues.
  • Engage with a diverse range of individuals effectively.
  • Customize assistance and guidance to cater to each unique caller's needs.

What We Offer You:

  • Full-time hours with a consistent 40-hour work week.
  • Job stability with a reputable company established in 1936.
  • Paid Time Off for your well-being.
  • Health benefits including Medical, Dental, and Vision Insurance with premium support.
  • Tuition Reimbursement to support your career goals.
  • A lucrative Referral Program for new hires.
  • Career growth opportunities with a track record of promoting from within.
  • Annual performance reviews and salary increases for excellent work.

At Afni, we celebrate diversity and provide equal employment opportunities to all qualified individuals, ensuring a workplace free of discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected characteristic.

Qualifications:

  • At least six months of experience in a service or sales role.
  • Ability to thrive in a fast-paced environment.
  • Strong multitasking and time management abilities.
  • Fluency in both Spanish and English, written and verbal.
  • Proficient computer skills.

Requirements:

  • Must be 18 years of age or older.
  • Must possess a GED or High School Diploma.
  • Must be legally authorized to work in the United States.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...