AACC Administrator

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<p><strong>Job Overview:</strong></p><p>The CHC Administrator will provide comprehensive administrative support to the Continuing Healthcare team, ensuring the efficient coordination of assessments and reviews in line with the National Framework. The role involves direct communication with families, providers, and professionals to support the delivery of person-centred and legally robust processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the first point of contact for CHC enquiries, providing clear and professional communication with patients, families, and professionals.</li><li>Manage incoming referrals and maintain accurate records on the <strong>Broadcare system</strong>, ensuring all documentation is processed within agreed timescales.</li><li>Schedule and coordinate a mix of <strong>reviews and Decision Support Tools (DSTs)</strong>, liaising with care providers, social workers, GPs, and multidisciplinary teams.</li><li>Book and manage appointments for CHC assessments and panel meetings.</li><li>Liaise with families and representatives to provide information, answer queries, and ensure they are supported throughout the CHC process.</li><li>Collate evidence from multiple sources (care records, professional reports, medical notes) to support assessments and reviews.</li><li>Prepare, distribute, and upload documentation for CHC checklists, DSTs, and reviews.</li><li>Draft and issue outcome letters following reviews and assessments in line with agreed templates and governance requirements.</li><li>Support the appeals and dispute process by collating and preparing case documentation.</li><li>Assist with data collection, reporting, and audit to support team performance monitoring.</li><li>Provide general administrative support including accurate minute taking, correspondence, and file management.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Previous administrative experience, ideally within health or social care.</li><li>Experience using <strong>Broadcare</strong> or similar case management systems (training can be provided if required).</li><li>Excellent organisational and time management skills with the ability to prioritise workload.</li><li>Strong communication and interpersonal skills, with confidence in liaising with families, providers, and professionals.</li><li>Proficiency in Microsoft Office and database management.</li><li>High level of attention to detail and commitment to accuracy in record keeping.</li></ul><p></p>

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